• Enjoy free ground shipping on all orders within the continental US (excludes Alaska, Hawaii, and territories)
• Orders typically ship within 1 business day and arrive in 3-5 business days
• Shipping fees are non-refundable. If you return an item, original shipping costs will not be reimbursed
• We offer worldwide shipping

We want you to love your Alma case! If it’s not quite right, here’s how we’ll make it easy:

Simple & Thoughtful Returns

• 30 days to decide: Request a return or exchange within 30 days of delivery.
• Like-new condition: Cases must be unused, scratch-free, and in their original packaging with protective films still attached (so they stay fresh for the next person!).
• Quick approval: Email us at support@almatechnology.net with:

Easy Exchanges

• Switching colors or sizes? We’ll happily exchange it for the same-priced item!
• Note: One exchange per order — this helps us serve you faster.

How Refunds Work

• Fast processing: Once we receive your return, refunds take 5–10 business days (issued to your original payment method).
• A small fee: To cover restocking and keep prices low, a 15% processing fee applies to refunds — waived if your case is defective
• Shipping costs: Original shipping is non-refundable.

Important Notes

• Damaged or lost? Let us know within 48 hours of delivery with photos so we can fix it ASAP!
• "Delivered" but missing? Report within 7 days — we’ll work with carriers to solve it.
• Non-returnable: Used items, clearance sales, or cases with removed films.

Why These Details?

These guidelines help us:

• Keep prices affordable
• Reduce waste
• Focus on making amazing cases for you!