ALTRA ALMA Limited Lifetime Warranty

1. Warranty Coverage

ALTRA ALMA ("the Company") warrants its products against defects in materials and workmanship for the lifetime of the product, under normal use and conditions, to the original purchaser.

2. Important Product & Usage Limitations

This Lifetime Warranty is a commitment to our original customers and applies under the following specific conditions:

  • Platform Limitation: This warranty is applicable only to orders purchased directly from the ALTRA ALMA official website at https://almacase.com/. Purchases from unauthorized retailers, resellers, or marketplaces are not covered.
  • Product Limitation: This warranty is applicable only to ALTRA ALMA cases designed for iPhone 17 series.
  • Single Use Per Unit: The warranty is valid for a single replacement per original case purchased. A replacement case received under this warranty does not carry a new lifetime warranty of its own.

3. First Year of Ownership (Full Coverage)

Within one (1) year of the original date of purchase:

  • If your product fails due to a manufacturing defect, ALTRA ALMA will replace it free of charge (including free shipping).
  • This warranty covers defects such as splitting seams, faulty adhesive, or other failures of workmanship under normal use. It does not cover damage from accidents, misuse, or wear and tear.

4. After the First Year (Lifetime Service)

After the first year of ownership and for the lifetime of the product:

  • The Lifetime Warranty converts to a Lifetime Service Policy.
  • If your product fails due to a manufacturing defect, ALTRA ALMA will replace it.
  • A flat-rate Shipping and Handling Fee will be required to process the replacement. This fee is not a payment for the product but covers the logistical costs of inspection, processing, and shipping.

Current Fees: United States: $12 USD | All Other Countries: $15 USD

These fees are subject to change but will be honored based on the fee schedule in effect at the time of your original purchase.

5. What This Warranty Does NOT Cover (Exclusions)

This Limited Lifetime Warranty is void and does not cover damage resulting from:

  • Accidental Damage: Drops, impacts, crushing, or other physical trauma.
  • Misuse or Abuse: Improper care, modification of the product, or use for a purpose for which it was not designed.
  • Neglect or Environmental Damage: Exposure to extreme temperatures, moisture, liquids, sunlight, or chemicals.
  • Loss or Theft.

6. Claim Process

To file a warranty claim, you must:

  • Contact our support team at support@almatechnology.net to initiate a warranty request.
  • Provide valid proof of original purchase (e.g., order number, receipt).
  • Provide photos and a description of the alleged defect for our review.
  • If approved, you will be issued a replacement shipped to your original shipping address. Please notify us if your address has changed.

7. Limitations and Governing Law

  • This warranty is non-transferable and applies only to the original purchaser.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.

REPLACEMENT OF A DEFECTIVE PRODUCT IS YOUR SOLE AND EXCLUSIVE REMEDY.
IN NO EVENT SHALL ALTRA ALMA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.

This Limited Lifetime Warranty shall be governed by and construed under the laws of the State of California, USA, without regard to its conflicts of law provisions.

8. Final Discretion

The determination of whether a defect is covered under this warranty is at the sole discretion of ALTRA ALMA.